on September 8, 2005
Rooms are fine, if a little basic and if you book in advance and pay a small supplement you can get a front (river-facing) view. I think they also have some self-catering apartments if u stay more than x days.
But then all this info is on the site.
I should note I only stayed one night and so didn't get to know any of the staff, didn't really get a proper feel for the place............but....
Ha...........polemic mode now!!
Nice easy check-in, unpacked and phoned down for iron and ironing board, - still can't work out why it is that the lighter I travel the more my clothes get creased up - but that's a digression to be returned to! (Actually I think the baggage handlers do it on purpose - find the lightest, squishiest bag ............and put it on the bottom of the pile, underneath the sets of golf clubs, then build from there...........)
Back to the polemic - having been assured the iron and board would be dispatched immediately............after about 45 mins I am considering ringing down again when it finally arrives..............and it is the crappiest possible iron and board. Anyway such is life!
No problems whatsoever with facilities, comfortable bed, hot and cold water, TV worked fine but only viewable from bed, but not here to lie in bed watching TV so not a big thing!
Check-out, no problems. "Can I leave my bag here for a couple of hours?"
"Certainly Sir. The luggage room is on the left, I'll ring for the concierge."
OK so far.
5 minutes later some guy with a tweed jacket turns up and using his swipe card opens luggage room - I'm standing here like a lemon - "Can I put this in here?" I asked.
GRUNT REPLY "You'll have to get the concierge to do that!"
Hey, just a minute..........I?? will have to get the concierge to do that.
These little things really bug me - I'm assuming that Mr Tweed Jacket was the General Manager...........so no wonder that there seemed to be no "service mentality" with the staff.
When the concierge did finally arrive he was actually a really nice guy - all smiles and moustaches.
And when I picked my bag up a couple of hours later he was the only person who actually smiled and said "Thanks for staying with us, have a good day."
OK, I'm a nit-picker, but a few more smiles make everyone's day (even if they're fake!)
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